Frequently asked questions

This page provides answers to common questions from suppliers working with Billerud.

Whether you're new to our processes or seeking clarification on specific topics, the FAQ offers quick guidance to help you navigate our requirements and procedures.

Here you’ll find:

Answers to frequently asked questions from suppliers
Clarifications on key processes and policies
Links to relevant resources and support contacts

We update this page regularly to reflect the latest information and ensure transparency in our supplier collaboration.

What is the purpose of this webpage and how should I use it?

This webpage is your central hub for accessing guidelines, requirements, and tools to collaborate effectively with Billerud as a supplier.

Who can I contact if I have questions about doing business with Billerud?

Relevant contact details are shown at the bottom of each page, based on the topic and region.

What is Project Atlas and how does it affect suppliers?

Project Atlas is Billerud’s initiative to harmonize systems and processes. It introduces new platforms like SAP Business Network and SAP Ariba. See page Project Atlas for further information.

Do I need to register in SAP Business Network to work with Billerud?

Initially suppliers delivering to our Gävle mill and Bomhus Energi AB will be onboarded to SAP Business Network as part of Billerud’s transformation program. Others will follow later. See Supplier onboarding Europe or Supplier onboarding North America.

Will Billerud use SAP Ariba, and what does that mean for me?

SAP Ariba will be implemented during the Atlas program to support sourcing and procurement. Suppliers will be informed when relevant.

How will I know when it’s time to onboard to a new system?

You will receive direct communication from Billerud with instructions and timelines when onboarding is required.

Who can I contact if I have questions during onboarding?

Your designated Billerud contact will support you throughout the onboarding process. If you're unsure who to reach out to, use the contact details provided in your onboarding invitation or on the Supplier Onboarding page.

What are Billerud’s supplier requirements?

Supplier requirements are listed by region and include standards for quality, sustainability, and compliance. See Supplier requirements Europe or Supplier requirements North America for further information.

Where can I find the terms and conditions for purchase orders?

Terms and conditions for Purchase Orders are available on the site under each regional section, see Europe or North America.

What should I do if I receive a purchase order with incorrect information?

Contact your Billerud representative immediately to resolve any discrepancies before proceeding.

Are there different requirements for suppliers to Europe and North America?

Yes, each region has specific requirements, invoicing instructions, and terms. These are outlined in their respective sections, please visit Europe or North America.

How do I submit an invoice to Billerud?

Refer to the "Invoicing instructions" page for your region, which includes format and submission details.

Please visit: Invoicing instructions for Europe or Invoicing instructions for North America for further information.

How can I avoid delays in payment?

Ensure invoices are complete, accurate, and submitted through the correct channel with all required references.

Please visit Invoicing instructions Europe or Invoicing instructions North America for further information.