Italian-Speaking Customer Service Specialist / Indoor Sales Coordinator (temporary position)
Job description
Are you fluent in Italian and eager to work in a dynamic international environment? Would you enjoy a customer service coordinating position, giving excellent service? Do you want to be part of an exciting journey and work in a multicultural team in Solna? Join us as Customer Service Specialist / Indoor Sales Coordinator!
About Billerud:
Billerud is a global leader in superior paper and packaging materials crafted from virgin fiber, deeply committed to sustainability, quality, and customer value. Our innovative paper and packaging challenge conventional standards, aiming for a more sustainable future. With production units in Sweden, the USA, and Finland, and a global team of approximately 5800 employees, we serve customers in over 100 countries.
Your Role:
Billerud are passionately committed to their customers and their business every day. As a Customer Service Specialist / Indoor Sales Coordinator, you will play a main role in ensuring excellent customer service on a professional level. From managing customer orders to overseeing the order-to-cash process, you will be an integral part of our Customer Service team at Billerud’ s head office in Solna, Stockholm.
This is a project-based employment intended to cover for an employee who will be engaged in an major internal project. The start date is according to agreement, and the position is estimated to run until the end of December 2026.
Responsibilities:
- Provide end-to-end customer service, from order placement to delivery and invoicing.
- Ensure the smooth flow of the order process during the summer months.
- Coordinate inventory planning and domestic delivery from external terminals.
- Handle claims, export documents, and goods inspections to support customer import processes.
Qualifications
Minimum 1 year work experience in a customer-related position
Fluent in English and Italian, both spoken and written
Good knowledge in working within different IT-systems
Bachelor’s degree of Science/Business Administration is a merit
Experience of supply chain or/and logistics is a merit
Personal qualities
To thrive in this position, you have a strong drive to evolve within the area of customer service in combination of supply chain and logistics. You’re motivated by learning new things meanwhile taking initiative to develop both yourself and the department further.
Since you have a lot of interaction with customers and colleagues, you are a person with a natural commitment för building relationships with a service-oriented attitude. We believe that you work proactively with a problem-solving mindset in combination with a business focus to ensure win-win situations for the company as well as the costumers. We also believe that you can structure your work and be able to prioritize what’s most important at the moment.
Our values are central in our business and we believe that you recognize yourself in: We care for each other, and We do what we say.
Contact
If you have any question about the position, please contact recruiting manager Maria Greppi at maria.greppi@billerud.com. If you have any questions regarding the recruitment process, please contact HR Business Partner Karin Julin at karin.julin@billerud.com.
Application information
Location: Billerud head office at Solna, Sweden
Salary: As agreed upon
Our recruitment process will include recruitment test, interviews, reference checks as well as alcohol- & drug test.
Welcome with your application no later than August 10th. Ongoing selection may occur in this process, but due to the summer season, our recruitment process will take longer than usual. We appreciate your patience and understanding, and we will get back to you as soon as possible.
Do you want to help create a sustainable future through your work?
At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important tools to help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a better tomorrow.
Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we’ve grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round.
We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 6,000 employees in 19 countries. Our annual turnover is approximately SEK 41.2 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.
